Shipping Policy

Below you will find the average delivery time for all our packages:

- Once an order is placed, we take 1 - 3 working days to process the order. During

the week it takes one working day, but if you order on a Friday evening or at the weekend

it may take a little longer. 

- Once your order has been processed, it will be dispatched and delivery take an 

average of 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our

customers.

However, if you have any questions or further concerns, please do not hesitate to contact

our customer service team. Below we explain how your order will be processed and

delivered.

Placing an order

The ordering process at Shop name is as simple as possible. First, you need to go to the

product page and add the product you want to your shopping cart. To do this, click on

the black "Add to cart" button.

Here it is important to check that you have selected the correct variants. If everything is

in order, click on the "Proceed to checkout" box. On the information page, you will need

to enter the correct address details. Make sure that all the information is correct. When

this information is filled in correctly, you can click on the "Continue shipping" button.

On the "Dispatch" page you have the opportunity to check the address data you have

entered. It is also pointed out that every shipment is sent completely free of charge. As a

token of our appreciation to our customers, we always pay the shipping and delivery costs.

You can now proceed by clicking on the "Proceed to payment" box.

In the payment options you have the choice between different payment methods. At

hellostella.com, all payment options are SSL-encrypted, which means you can always rely

on a secure payment environment.

- Credit card (AMEX, Mastercard, Maestro, Visa)

Once you have selected the correct payment method, you will need to click on the

"Complete Order" box and you will be redirected to your chosen payment method. Follow

the instructions on this page to complete your order. In the unlikely event that you have

any problems with your order, you can always contact us.Shipping costs

We cover the shipping costs for every order. All of our products are delivered to your

door 100% free of charge. There is also no minimum order quantity required.

Shipping your order

Have you found the perfect look or accessory on our website? Then you want to enjoy it

as soon as possible! That's why we make sure your order is processed and shipped as

quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect

parcels in large quantities and ship them all at once once we have reached our minimum 

quantity. We hope for your understanding and willingness to help us create a better and

healthier world. Please note: Like many other online shops, we are very busy and there

may be delays due to the Corona crisis. Please take this into account when placing your

order. We will do our best to ship your order as quickly as possible.

To ensure your order is dispatched today, please contact us by email. Our service team

will be happy to advise you on the right solution.